Policies

Please familiarize yourself with our policies. Contact us with any questions.

Customer Service

Confetti Pelino & Bomboniera USA stands behind the products we sell as do the manufacturers who produce them. If you notice any product defect that should be of concern to us, please contact us immediately  and we will be happy to address your concerns.

Shipping Policy

Standard Shipping is via UPS Ground.

Orders will be shipped using standard ground shipping via UPS or US Postal Service.   If you would prefer, we are happy to ship via any shipper using an account number you provide. Rush orders will incur additional shipping charges.  In-stock items, in most cases, will arrive within 7 business days of your order. If an item is not in-stock, we will contact you to provide an expected ship date.

Duties on International Shipments

Any duties are the responsibility of the customer and must be paid at the time the duties are charged to Confetti Pelino & Bomboniera USA.

Return and Order Cancellation Policy

Any custom prepared or special order merchandise is not returnable, nor are any candies (including unopened boxes).   If you would like to return merchandise you have purchased within the last 30 days, you must start the process by obtaining a return authorization number. To obtain a return authorization number, please contact us.  Once a return authorization number has been provided, you must ship the merchandise to Confetti Pelino & Bomboniera USA using a trackable shipping method, such as UPS, to the address provided with your return authorization.

If you would like to cancel an order you have placed, you must do so within 24 hours of placing your original order. 

• Absolutely no refunds after 30 days.
• Return shipping cost is the resposibility of the customer.
• Returned merchandise must include the original packaging and be in resalable condition.
• Any product purchased from Confetti Pelino & Bomboniera USA that arrives damaged or defective will be replaced according to the manufacturer's warranty policies and procedures.
• Refunds will only be credited to the original credit card used in the original transaction.
• Any order cancellation must be made in writing via fax and/or email.  it is the customer's responsibility to ensure the order cancellation has been received. 
• Once any materials needed for a special or custom order have been ordered for our suppliers, your order cannot be cancelled.

Privacy Policy

Confetti Pelino & Bomboniera USA knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.  In general, we will use your information to contact you regarding your order(s) or to send updates and notices if you have opted in to our mailing list.  Your information will not be sold or shared with any of our partners unless your express permission is given.  This notice describes our privacy policy. By visiting www.confettipelino.com you are accepting the practices described in this Privacy Notice.  Please contact us to receive a copy of our entire Privacy Policy.